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AskGamblers Complaints Team maintains zero tolerance towards player trying to abuse our complaints service and not using it in a good faith, therefore we took. Follow the complaints process when you submit your complaint. If immediate resolution is not possible, the Game will be cancelled, and Bets will be refunded to all players who participated in the Game. We. Note: Betway accounts are for personal use, so we require that your account and form of payment be in your real name and only used by you. Read our review of Betway Casino ES, its players complaints and other factors The player's requesting a refund as he is supposed to be self excluded.